goold's Privacy Policy

1. Types of Information Collected

When you register an account on goold, certain personal information is collected. This information falls into two main categories — information you provide directly and information the platform collects automatically.

Information provided directly:

• Full name, date of birth, and national identity details (where applicable)
• Mobile number, email address
• Password (stored in encrypted form — never stored in plain text)
• Financial transaction details — deposit and withdrawal information processed via bKash, Nagad, Rocket, Upay, or bank transfer
• Information shared through support tickets or live chat

Information collected automatically:

• Device type, operating system, and browser version
• IP address and connection date and time
• Pages visited on the site and navigation patterns
• Cookie and session data (see Section 7 below for details)

2. Purpose of Data Collection

goold uses your information only for necessary purposes. Your data is never sold to any commercial third party. The specific purposes for which information is used are listed below:

• To create accounts, verify identity, and ensure secure login
• To process deposits and withdrawals and to maintain transaction history
• To correctly award bonuses, cashback, and VIP rewards
• To detect fraud and ensure account security
• To provide customer support — and to improve the quality of live chat and email assistance
• To improve platform services and resolve technical issues
• To retain records necessary for compliance with applicable laws and regulations

3. Protection of Minors' Information

goold is a 21+ platform. Anyone under the age of 21 is strictly prohibited from creating an account. If evidence is found that a minor's information has entered our system, the relevant account will be closed immediately and all associated data will be permanently deleted.

To learn more about our identity verification process for responsible gaming, please read our Responsible Gaming Guidelines.

4. Data Retention Period

goold retains user information only for as long as necessary. For active accounts, all data is retained for the entire period the account remains active. Even after an account is closed, the following information may be kept for a specified period:

• Financial transaction records — for the period required under applicable regulations
• Identity verification documents — for fraud prevention and legal requirements
• Customer service communication history — to maintain service quality

After that period, data will be securely deleted or anonymised so that no individual can be identified.

5. Security Measures

Multiple layers of security are applied to protect user data on the goold platform:

• SSL Encryption: All data transferred between the website and the user's device is encrypted using SSL (Secure Sockets Layer) technology.
• Password Hashing: Passwords are never stored directly — industry-standard hashing algorithms are used.
• Access Control: Only authorised staff can access sensitive user data, and every access is logged.
• Suspicious Activity Monitoring: A system is active to automatically detect unusual logins or transactions.
• Data Backup: Regular secure backups are maintained so that data remains safe even in the event of a technical failure.

However, no data transmission over the internet can be guaranteed to be completely secure. You should also take steps to protect your account by using a strong password and not sharing your login details with any third party.

6. Sharing Information with Third Parties

goold does not sell or rent users' personal information to any third party. However, limited information may be shared in the specific circumstances below:

• Payment Service Providers: Institutions that operate payment infrastructure such as bKash, Nagad, Rocket, Upay, and banks receive the information needed to verify transactions.
• Technology Service Partners: Providers of hosting, server security, or analytics services may access limited information under contract to carry out their work.
• Legal Obligations: Information may be provided to authorities as required by court orders, government directives, or applicable law.
• Fraud Prevention: If evidence of fraud is found on an account, relevant information may be reported to the appropriate authorities.

All third-party partners are required to comply with strict confidentiality agreements and are bound to follow the data protection standards set by goold.

7. Cookies and Tracking Technologies

goold's website uses cookies to function properly and to improve the user experience. Cookies are small data files stored in your browser. goold uses the following types of cookies:

• Essential Cookies: For maintaining login sessions, security tokens, and the basic operation of the platform — the site cannot function correctly without these.
• Functional Cookies: To remember your preferred language, betting history, and personalised settings.
• Analytics Cookies: To understand which parts of the site are used most and to improve service quality.

You can control or disable cookies from your browser settings. However, disabling cookies may mean some features of the site will not be available.

8. User Rights

Every registered user on goold has the following rights regarding their own information:

• Right to Access: You may request to view the information stored in your account at any time.
• Right to Correction: Contact our support team to have incorrect or incomplete information corrected.
• Right to Deletion: After closing your account, you may request deletion of information beyond what is required to be retained by law.
• Data Portability: In certain circumstances, you may request your data in a structured format.
• Objection to Processing: You may request at any time to stop receiving marketing messages.

To exercise these rights or for any questions, contact us via our 24/7 live chat or email.

9. International Data Transfers

goold's server infrastructure may be located in multiple countries. Your information may be processed or stored outside Bangladesh. In such cases, goold ensures that:

• Data transfers are conducted in compliance with the applicable laws of the relevant country.
• The receiving organisation is contractually bound to provide protection equivalent to this privacy policy.
• No security standards are compromised in any data transfer.

10. Third-Party Websites

The goold platform may occasionally reference third-party services, such as payment gateways or game studio sites. When you visit these external platforms, they operate under their own privacy policies. goold is not responsible for the data collection or usage practices of such third parties. Users are advised to review the privacy policy of any external service before using it.

To understand the terms of our service and user responsibilities in detail, you should read the Terms and Conditions page — all platform usage terms are listed there in one place.

11. Changes to the Privacy Policy

goold reserves the right to update this privacy policy at any time. If significant changes are made to the policy:

• The date of the update will be shown at the top of the page.
• Registered users will be notified by email or via in-app notification on the platform.
• Continued use of the platform after the changes will be taken to mean that the user has agreed to the updated policy.

To find out more about goold and understand our service approach, visit our About Us page.

12. Privacy Complaints and Contact

If you have any complaint or question about how your information is used, please contact us through the channels below. goold is committed to responding to all privacy-related complaints promptly and with care.